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POLICIES


RETURNS/REFUNDS

Please note that each piece is handmade and may therefore contain natural imperfections.  These are distinguishing characteristics of the piece and are not considered to be defects.

If you are not thrilled with your purchase, or if an item is damaged during shipping, you are welcome to return it for a full refund of the purchase price (not including shipping and handling).  You must notify us of your intent to return your item, within 24 hours of receipt of the package, by email, at info@whoiswindsong.com.  Item must be returned in its original new, unworn, resaleable condition.

Returns must be shipped properly protected (bubble wrap, etc.), with insurance equal to the total purchase price, to Windsong Jewellery Design in its original, unused condition within 7 days of receipt.  Buyer assumes responsibility for return shipping costs.  Returns and exchanges do not include reimbursement of original shipping and handling charges.  Items returned damaged and/or with signs of wear will be returned to the purchaser, and no refund will be given.

TERMS OF USE

By browsing our website, you are agreeing to our terms of use as follows:

All content, including pictures, descriptions and other material is copyrighted, and may not be reproduced without our permission.

Pictures shown are representative, as all of our jewellery is handmade to order, and each piece will vary slightly from the photos.  If you have any concerns about this, please contact us for clarification prior to placing an order.

All jewellery designs are copyrighted by WINDSONG JEWELLERY DESIGN, and may not be reproduced or copied.  We welcome individual pinning or posting of images to Pinterest, Instagram, Facebook and social media sites, provided proper attribution is included.  Please tag us using @whoiswindsong and #whoiswindsong.

Any use whatsoever of images and/or designs on eHow, wikiHow and similar sites is strictly forbidden.  Scraping of content on this site is not permitted and will result in legal action.

Any links to outside websites are for your information only, and we do not make any endorsement pursuant to outside links other than presenting them for your enjoyment.

We reserve the right to refuse any order at any time for any reason.  These Terms and Policies may be changed from time to time without notice.

PRIVACY

This Privacy Policy governs the manner in which Windsong Jewellery Design collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.whoiswindsong.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Windsong Jewellery Design.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone number.  Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

Windsong Jewellery Design collects and uses Users’ personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY

Windsong Jewellery Design has the discretion to update this privacy policy at any time. When we do, we will revise the date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and the Terms of Use. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Windsong Jewellery Design
www.whoiswindsong.com
3171 Tory Avenue Coquitlam, BC V3E 2E2
1.778.839.1773
info@whoiswindsong.com

[January 2017]

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